Frequently Asked Questions about our House Cleaning and Maid Services
Yes, they each provide a clear criminal record check and are covered through our company liability insurance.
Yes, we continue to be in good standing with the Worker’s Compensation Board (WCB).
Monday – Friday 8:30 am – 5:00 pm
Evenings & Weekends upon request
Yes, we offer weekly, biweekly, monthly, occasional, and move-in/move-out cleanings.
Yes, you can provide us with a key, door code, or make arrangements to meet us there each cleaning to let us in.
Yes, we service Edmonton, Sherwood Park, St. Albert and other surrounding areas.
We guarantee our work. If you are not happy with our services, we request that you contact the office within 24 hours of the cleaning and we will ensure that the corrections are made to your satisfaction.
Your animals are safe with us. We are all pet-friendly. You can leave them out and we will gladly greet them. You know your animal better than us, if they would do better in a kennel when we are there, please just let us know what your specific situation is.
No, you do not need to leave the house when we come. We have many customers who work from home and we simply work around you.
We try to have the same cleaners come to your home each visit.
You can cancel your regular scheduled cleanings during your time away. Your regular cleaning rotation will then be waiting for you upon your return.
We request notice if you are home ill. It is then up to the discretion of the cleaner to come that day or we will try to reschedule for you.
We do not have any contract term. As long as you are happy, we continue to come. But, you can cancel at any time.
No. We strive to provide a smoke-free environment for all of our employees.