Frequently Asked Questions about our House Cleaning and Maid Services

  • What are your Payment Options?

    We accept Visa, Mastercard, Cash or Cheque

    payment_options

  • Are your cleaners bonded and insured?

    Yes, they each provide a clear criminal record check and are covered through our company liability insurance.

  • Are your employees covered under the WCB?

    Yes, we continue to be in good standing with the Worker’s Compensation Board (WCB).

  • What are your hours?

    Monday – Friday 8:30 am – 5:00 pm

    Evenings & Weekends upon request

  • Do you offer daily/weekly/bi-monthly or monthly cleaning packages?

    Yes, we offer weekly, biweekly, monthly, occasional, and move-in/move-out cleanings.

  • Can I provide you with a key of my place? How does that work?

    Yes, you can provide us with a key, door code, or make arrangements to meet us there each cleaning to let us in.

  • I live in ST. ALBERT / BEAUMONT / SHERWOOD PARK, do you provide cleaning and maid services there?

    Yes, we service Edmonton, Sherwood Park, St. Albert and other surrounding areas.

  • If I am not happy with the results, what recourse do I have?

    We guarantee our work. If you are not happy with our services, we request that you contact the office within 24 hours of the cleaning and we will ensure that the corrections are made to your satisfaction.

  • What do we do with our animals while you are working in our home?

    Your animals are safe with us. We are all pet-friendly. You can leave them out and we will gladly greet them. You know your animal better than us, if they would do better in a kennel when we are there, please just let us know what your specific situation is.

  • Do we need to leave the house when you come?

    No, you do not need to leave the house when we come. We have many customers who work from home and we simply work around you.

  • Do the same cleaners come every time?

    We try to have the same cleaners come to your home each visit.

  • What do we do if we are going on holidays?

    You can cancel your regular scheduled cleanings during your time away. Your regular cleaning rotation will then be waiting for you upon your return.

  • What if we are home sick the day of the cleaning?

    We request notice if you are home ill. It is then up to the discretion of the cleaner to come that day or we will try to reschedule for you.

  • What is your cancellation policy and contract term?

    We do not have any contract term. As long as you are happy, we continue to come. But, you can cancel at any time.

  • Do you clean smoking homes?

    No. We strive to provide a smoke-free environment for all of our employees.